Frequently Asked Questions (FAQ) – The Aura Store
We’re here to answer your most common questions. If you still need help, feel free to contact us directly!
📦 Orders & Delivery
Q. Do you deliver across India?Yes, we deliver to almost all serviceable pin codes across India.
Q. How long does delivery take?
Delivery usually takes 6–12 business days after order processing, depending on your location.
Q. Do you ship internationally?
Currently, we only ship within India.
💳 Payment
Q. What payment methods do you accept?We accept all major UPI apps, debit/credit cards, wallets, and net banking via Instamojo.
Q. Do you offer Cash on Delivery (COD)?
No, we currently support prepaid orders only.
📈 Tracking Orders
Q. How can I track my order?Once your order is shipped, you’ll receive a tracking link via email or SMS. You can also use the tracking option on our website.
📝 Returns & Refunds
Q. Can I return a damaged or wrong product?Yes. If you receive a defective or incorrect item, please contact us within 7 days with an unboxing video to request a return.
Q. How do I request a return or refund?
Email us at support@theaurastore.in or contact us on WhatsApp with your order number and issue details.
🎨 Product Information
Q. Are the products ready-made?No, all products are made-to-order and printed only after your order is placed.
Q. What sizes do you offer?
Our clothing typically comes in sizes XS to XXL. Please refer to the size chart on each product page before ordering.
❌ Cancellations
Q. Can I cancel my order?Cancellations are allowed within 1 hour of placing the order and only for valid reasons. Once processed or shipped, cancellations are not accepted.
😊 Still have questions?
Feel free to reach out to us:
- Email: support@theaurastore.in
- WhatsApp: +91 92590 87726
- Contact Page: theaurastore.in/contact-us
We’re always happy to help!
